ForkOn Privacy Policy

This privacy policy applies to the processing of personal data by ForkOn GmbH (hereinafter "ForkOn", "we", "us" or similar) in connection with the provision

• the website www.forkon.de (hereinafter the “Website”) and
• a protected login area for the software solution ForkX.

This privacy policy does not apply to processing activities (in particular, management and data analysis of forklift fleets) that ForkOn carries out on behalf of and at the instruction of its customers using ForkX as a so-called processor.

Responsible parties within the meaning of data protection law and contact details:

Forkon GmbH is responsible for the processing of personal data that is the subject of this privacy policy.

You can reach us at:

Maximilian -Kolbe-Straße 19
45721 Haltern am See

E-Mail: info@forkon.de

Contact details of our data protection officer

Our data protection officer can be reached as follows:

datenschutz süd GmbH
Wörthstraße 15
97082 Würzburg

Tel.: +49 931 30 49 76 0
E-Mail: office@datenschutz-sued.de

Types of data processed

The personal data we process includes, in particular, registration data (e.g., email address, telephone number, first name, last name, company name, and country) and login data (user name, password). We may receive registration data from the company you work for.

In addition, when you visit our website, our users' internet browsers automatically transmit certain information (so-called browser information). This includes, in particular, the following information:

• IP addresses or domain names of the computers of users who use this website or access ForkX;
• Internet address of the website from which our website was accessed;
• Date and time of the visit;
• Name of the service provider through which the website is accessed;
• Amount of data transferred;
• Numerical code indicating the status of the server response (successful result, error, etc.);
• Country of origin;
• Features of the browser and operating system used by the user;
• various time information per visit (e.g. how much time was spent on each page of the website);
• Information about the path followed within a website, in particular the order of the pages visited; and
• other information about the device's operating system and/or the user's IT environment (e.g. mobile device, language settings, etc.).

Personal Data may be freely provided by the User or, in the case of browser information, collected automatically.

Visiting this Website does not require any Data to be provided. However, registering or using ForkX requires providing all requested Data. Failure to provide such Data may make ForkX inaccessible to the User. In cases where provision of Personal Data is expressly stated to be voluntary, Users are free not to provide this Data without consequences to the availability or functioning of the service. Users who are unsure about which Personal Data is mandatory should contact ForkOn.

Users are responsible for all third-party Personal Data they provide when using the Website and confirm that they have the relevant third-party consent.

Purposes and legal bases of processing

ForkOn processes personal data for the following purposes, based on the legal bases stated. In the event that data processing is based on legitimate interests, our legitimate interest, which we pursue with the processing, is also stated.

Disclosure of personal data (recipient)

ForkOn will share your personal data internally with employees (e.g., from sales, marketing, the legal department, or IT), but only to the extent necessary to fulfill the purposes stated above.

We also reserve the right to use service providers to process personal data. These service providers only receive the personal data they need for their specific activities and are integrated as so-called processors – this means they may only process personal data in accordance with our instructions.

These service providers fall within the following categories:

• IT service provider (technical support), Germany
• IT service provider (hosting), Germany
• Customer support (email, telephone), Germany

In addition, ForkOn may also share personal data with third parties who are not data processors. These include the following categories of third parties:

• Insurer;
• Banks;
• Lawyers;
• Auditor;
• Business and other consultants;
• State institutions such as authorities and courts;
• (Potential) acquirers of ForkOn, in the context of corporate transactions.

Place of data processing

The data is processed both at ForkOn's headquarters and at other locations where the parties involved in the data processing are located. These locations are generally within the EU.

Personal data is also passed on to recipients whose systems or subcontractors are located outside the EU. For this reason, personal data may also be transferred to countries whose data protection laws are less stringent than those of the EU.

In this case, before the data is passed on, we ensure that the recipient either has an adequate level of data protection (because a corresponding EU resolution has been passed on for the recipient country, Art. 45 GDPR) or that we have agreed on appropriate contractual provisions with the recipient (in particular so-called EU standard contractual clauses of the European Union, Art. 46 GDPR) or – in exceptional cases – that you have given your express consent (Art. 49 GDPR).

You can obtain a copy of the specifically agreed provisions to ensure an adequate level of data protection from us. Please contact us using the contact details listed in the section "Controller within the meaning of data protection law".

Storage period:

Personal data will only be processed for as long as necessary to fulfill the purposes stated above.

Therefore, the following applies:

• Browser information collected for the purpose of monitoring the infrastructure is stored for 7 to 10 days and then deleted. Browser information that needs to be retained for evidentiary purposes is exempt from deletion until the respective incident has been finally resolved and may be shared with investigative authorities in individual cases.
• Personal data collected in connection with the fulfillment of a contract concluded between ForkOn and the user or the (legal) entity for whom the user acts will generally be stored until the expiry of the limitation periods resulting from this contract.

Personal data that ForkOn processes on the basis of consent will be deleted as soon as the consent is withdrawn.

In all of the above cases, however, ForkOn stores personal data for a longer period of time if this is necessary to fulfill a legal obligation (in particular resulting from a statutory retention period under tax or commercial law) or by order of an authority.

Detailed information on the processing of personal data in connection with web analysis as well as remarketing and behavioral targeting

Web analysis

We work with the web analysis tool providers presented in this section:

Google Tag Manager (Google LLC)

Google Tag Manager is an analysis service provided by Google LLC.

Personal data collected: Cookie ID and browser information.

Place of processing: USA - Privacy Policy.

Google Analytics with IP anonymization (Google LLC)

Google Analytics is a web analysis service provided by Google LLC ("Google"). Google uses the Data collected to track and examine how this website is used, to compile reports on its activities and to share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

IP anonymisation has been activated on this website, so that the IP address of users is shortened beforehand by Google within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Personal Data collected: Cookie ID and browser information.

Place of processing: USA – Privacy Policy – ​​Opt Out.

HubSpot Analytics (HubSpot, Inc.)

HubSpot Analytics is an analytics service provided by HubSpot, Inc.

Personal Data collected: Cookie ID and browser information.

Place of processing: USA – Privacy Policy – ​​Opt Out .

Remarketing and behavioural targeting

With this type of service, ForkOn and its partners can analyze how the Website is used in order to distribute, optimise and use advertising in a targeted manner.
This activity is carried out by tracking browser information and using cookies – information that is sent to the partners responsible for remarketing and behavioral targeting campaigns.

In addition to any exclusion option (or opt-out option) offered by the services listed below, the user can exclude the use of cookies that enable remarketing and behavioral targeting by visiting the Network Advertising Initiative opt-out page.

Analysis tools and advertising Matomo (formerly Piwik)

This website uses the open source web analysis service Matomo. Matomo uses technologies that enable cross-page recognition of the user to analyze user behavior (e.g. cookies or device fingerprinting). The information collected by Matomo about the use of this website is stored on our server. The IP address is anonymized before storage.

With the help of Matomo, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out, among other things, when which page views were made and which region they come from. We also record various log files (e.g. IP address, referrer, browsers and operating systems used) and can measure whether our website visitors perform certain actions (e.g. clicks, purchases, etc.).

The use of this analysis tool is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its website and its advertising. If corresponding consent has been requested (e.g. consent to the storage of cookies), processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR; consent can be revoked at any time.

We have concluded a contract for order processing with these third-party providers, which guarantees that the data collected with Matomo is processed exclusively in accordance with our instructions and in compliance with the GDPR.

You have the option of preventing actions you perform here from being analyzed and linked. This will protect your privacy, but will also prevent the owner from learning from your actions and improving usability for you and other users.

You have the option to prevent any actions you perform here from being analyzed and linked. This will protect your privacy, but will also prevent the owner from learning from your actions and improving the usability for you and other users.

Remarketing by Google Analytics for Display Advertising (Google LLC)

Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google LLC that connects Google Analytics tracking activity and its cookies with the Adwords advertising network and the DoubleClick cookie.

Personal Data collected: Cookie ID and browser information.

Place of processing: United States – Privacy Policy – ​​Opt Out.


AdWords Remarketing (Google LLC)

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of this website with the Adwords advertising network and the DoubleClick cookie.

Personal Data collected: Cookie ID and browser information.

Place of processing: United States – Privacy Policy – ​​Opt Out.

Google Maps

Our website integrates Google Maps to display interactive maps when you access the Live Map section. This allows you to see the locations of all your devices.
Google Maps is a map service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Maps is not loaded when the website is accessed. Instead, an image of the Google map is loaded with a warning and a reference to the privacy policy. Only when you click on the image/warning is a link to Google Maps assigned to the iFrame container. This means that data is only transmitted when the user clicks on the image/warning. By clicking on the image/warning, you give your consent in accordance with Art. 6 (1) (a) GDPR; in doing so, a cookie is placed on your device in accordance with Section 25 (1) TTDSG. This informs the third-party provider that you have accessed our site and the usage data technically required in this context (e.g. your IP address, time and date). We have no influence on how Google further processes your data. You can revoke your consent at any time by deleting the cookies in your browser settings. Until your consent is revoked, the data processing carried out on the basis of your consent is lawful. Please note that embedding some map services will result in your data being processed outside the EU or EEA. This is because Google Ireland Limited may also transmit data to its parent company, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In some countries, such as the USA, there is a risk that authorities will access the data for security and surveillance purposes without you being informed or being able to lodge a legal recourse. If you consent, the data will be transmitted to an unsafe third country on the basis of Art. 49 (1) (a) GDPR.
We do not use your data to create a user profile of you. If you do not agree to data processing by Google, please refrain from using the live map or deactivate the JavaScript function in your browser.
For more information about data processing by Google, please see Google Maps Platform – Location and Mapping Solutions and Privacy Policy – ​​Privacy & Terms – Google as well as the Google Maps Terms of Use, available at the bottom right of the Google Maps map or under Google Maps/Earth Additional Terms of Service – Google

Google AdSense (Google Inc.)

Google AdSense is an advertising service provided by Google Inc. This service uses the “DoubleClick” cookie to track how this website is used and how users respond to advertisements as well as to products and services offered.
Users have the option to deactivate all DoubleClick cookies by clicking on the following link: google.com/settings/ads/onweb/optout. ‍ Personal data
collected Place of processing: USA – Privacy Policy – ​​Opt Out.

Usage profiling

The services mentioned below allow ForkOn to create User profiles by first using the email address, name or other information provided by the User to this Website, as well as tracking User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social media profiles) and used to build a personal profile that the Owner can display and use to improve this Website. Some of these services may also provide for the sending of timed messages to the User, such as emails linked to certain actions by this Website.

HubSpot CRM (HubSpot, Inc.)

HubSpot CRM is a User database management service provided by HubSpot, Inc.

Personal Data collected: email address, phone number and various types of Data as specified in the privacy policy of the service.

Place of processing: USA - Privacy Policy.

The rights of users

Users may exercise certain rights with respect to their data processed by ForkOn.

Users have, in particular, the right to do the following, provided that the applicable legal requirements are met:

• To revoke consent at any time. If the user has previously consented to the processing of personal data, he or she may revoke his or her consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.
• Object to the processing of their data. The user has the right to object to the processing of his or her data if the processing is based on legitimate interests. In addition, the user has the right to object at any time to the processing of data for direct marketing purposes. Further information on this is provided below.
• To receive information about their data. The user has the right to know whether the data is being processed by ForkOn, to receive information about certain aspects of the processing, and to receive a copy of the data being processed.
• To have data reviewed and corrected. The user has the right to request the completion of incomplete data and the correction of inaccurate data relating to him or her.
• To request restriction of the processing of their data. The user has the right to restrict the processing of their data under certain circumstances. In this case, ForkOn will process the data – apart from storage – only within narrow limits (in particular based on the user's consent or to assert, exercise, or defend legal claims).
• To request erasure of personal data. Under certain circumstances, the user has the right to request that ForkOn erase their data (in particular, if the data is no longer necessary for the purposes for which it was collected).
• To request data portability. Users have the right to receive their data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transmitted to another controller without hindrance. This provision applies if the data is processed by automated means and the processing is based on the user's consent, on a contract to which the user is party, or on the implementation of pre-contractual measures.
• The user has the right to lodge a complaint with the competent supervisory authority .

Details on the right to object to processing

If personal data is processed to protect ForkOn's legitimate interests, the user may object to this processing for reasons related to their particular situation. ForkOn will then no longer process this personal data unless we can demonstrate compelling legitimate grounds for the processing that outweigh the interests, rights, and freedoms of the user, or the processing serves to assert, exercise, or defend legal claims. Users are informed that they can object to the processing of personal data for direct marketing purposes at any time without giving reasons. Please note that, for organizational reasons, there may be an overlap between your revocation and the use of your data as part of an ongoing campaign.

How to exercise your rights:

All requests to exercise your user rights can be directed to ForkOn using the contact details listed in the "Controller within the meaning of data protection law" section. ForkOn will process requests as soon as possible, but no later than within one month.

Cookie Policy

This website uses cookies. To learn more and have a more detailed knowledge of cookies, the user can read the specific document located here: Cookie Policy.

Further information about the collection and processing of data

Information not contained in this privacy policy

Further information about the collection or processing of personal data may be requested at any time from ForkOn using the contact details provided in the section "Controller within the meaning of data protection law".

How “Do Not Track” requests are handled

This website does not support “Do Not Track” requests through web browsers.

To know whether integrated third-party services support Do Not Track protocols, users should check the privacy policies of each service.

Security of personal data

ForkOn processes personal data properly and takes appropriate security measures, in particular to prevent unauthorized access, disclosure, alteration, or destruction of data.

Data processing is carried out using computers or IT-based systems in accordance with organizational procedures and practices specifically tailored to the stated purposes.

Changes to this privacy policy

ForkOn reserves the right to make changes to this privacy policy at any time by informing users accordingly on this page and, where applicable, via this website and/or - as far as technically and legally feasible - by sending a message to users via the contact details available to ForkOn. Users are therefore advised to visit this page regularly and check the date of the last change indicated at the bottom of the page.

If changes affect data processing based on the user's consent, ForkOn will obtain new consent if necessary.

Definitions and legal notices